Exchange & Refund Policy

Because fragrance and personal-care products require careful handling, exchange or return requests are reviewed according to product condition, packaging integrity and applicable requirements.

Damaged or incorrect product

If you receive a damaged product or an item different from what you ordered, please contact us as soon as possible at devrand.sa@gmail.com with your order number and clear photos of the issue.

Opened or used products

Opened or used products may not be eligible for return for product-safety and quality reasons unless a defect or fulfilment error is confirmed during review.

Refunds

When a refund is approved, the amount is processed according to the payment method used or the mechanism available for the order, in line with the payment provider and platform procedures.

Each request is reviewed according to the order details and applicable requirements.